Job Description

Job Description

Job Description

The A/V Technician is responsible for the safe setup, operation, maintenance, and support of audio, visual, and lighting equipment throughout Morongo Casino Resort & Spa. This includes providing technical support for all property-wide events, stage productions, banquets, meetings, and public areas. The technician ensures optimal performance of A/V systems and delivers exceptional service to both internal and external guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates lighting and sound reinforcement for stage presentations, conventions, banquets, and other special projects or events.
• Provides installation and maintenance support for property-wide signage, televisions, monitors, and video walls.
• Assists in building staging, lighting, and video systems for entertainment productions.
• Conducts routine maintenance and cleaning of lighting, audio, and video equipment.
• Offers technical assistance to visiting sound or lighting engineers as needed.
• Supports banquet A/V setups and operate A/V systems during events.
• Installs and maintains A/V systems and ensures compatibility with venue requirements.
• Maintains organized and clean workspaces in compliance with safety standards.
• Reports equipment issues and system faults to the A/V Manager.
• Delivers 4-Star/4-Diamond guest service to all internal and external guests.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Working knowledge of professional lighting and audio/visual systems, including DMX protocol, Grand MA, AVO Pearl, and similar lighting/audio software and consoles.
• Excellent verbal and written communication skills.
• Ability to work in a team setting and interact professionally with guests, performers, and staff.
• High ethical standards and ability to maintain confidentiality with technical and operational information.
• Strong problem-solving abilities and ability to work under pressure in fast-paced environments.
• Must have a high regard for guest service and internal team member support.

EDUCATION and/or EXPERIENCE:

• Associate’s degree or technical certification in Audio/Visual Technology, Broadcast Engineering, or a related field is preferred.
• Minimum of 2–3 years of experience operating and maintaining audio/visual systems in a live event, hospitality, or entertainment environment.
• Proficient in the setup, operation, and troubleshooting of audio, video, projection, and lighting systems.
• Familiarity with signal flow, patching, control systems, and cabling.
• Experience supporting live shows, conferences, or multimedia presentations.
• Strong customer service and communication skills in high-pressure environments.
• Prior experience in a casino, theater, or hotel AV department preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, over radio, and in writing with team members, performers, production crews, and supervisors; must follow and relay technical instructions with accuracy.
• Lifting and Carrying: Frequently lifts, carries, and positions audio/visual equipment, speakers, monitors, lighting components, and cables weighing up to 50 pounds; may transport heavier items using carts or dollies.
• Manual Dexterity: Regularly uses hands and fingers to connect and adjust cables, configure control panels, operate consoles, and perform precise installations and repairs on technical equipment.
• Mobility: Frequently walks, climbs ladders, bends, stoops, and works in confined or elevated spaces such as catwalks, rigging platforms, or backstage areas; must be able to respond quickly during live event setups and breakdowns.
• Stationary Work: Occasionally remains seated during show operations or while monitoring A/V systems at control booths or workstations.
• Tool Operation: Regular use of A/V consoles, lighting and sound control systems, video switchers, projection systems, hand tools, ladders, lifts, and standard office or inventory management equipment.
• Visual Acuity: Requires strong near and distance vision, depth perception, and color recognition to focus lighting, align projection, inspect wiring, and ensure quality control of video, audio, and lighting cues.
• Working Conditions: Routinely works in dim, flashing, or high-intensity lighting conditions and loud sound environments; may be exposed to fog effects, confined backstage spaces, elevated platforms, and a smoking environment in or near casino venues and public performance areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                                 

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources. 

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